Package
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Where can I view Joule's bicycles?
You can check out our entire collection on our (online) shop. In addition, we will visit you at work for test days or you can test the bike. Do you have questions about the bicycle? Chat with one of our employees, book a consultation session via the website or send us an email!
Can I order through a local dealer?
In addition to the wide range of products offered by Joule (be sure to check out our product site), you can visit the Lucien stores or the Canyon Experience Stores.
Can I also purchase the bikes?
At Joule you can lease ànd purchase bikes. If an employer buys a bike for his employee and the employee uses the bike regularly to commute, the same (para)fiscal benefits apply.
What service packages are available for leased bikes?
At Joule, you can choose between two maintenance packages for leased bikes:
- Mobile: the Joule mechanic comes to the workplace or your home for delivery, maintenance and repairs
- Pick-up: You pick up your bike from your Lucien dealer or a local Canyon Experience Store and visit them for maintenance and repairs.
Mobile: What brands are available?
You can choose between more than 1,500 bikes. Be sure to check out our full range on or online shop. You will find these brands and many others: Gazelle, Koga, Oxford, Batavus, QWIC, Larry vs. Harry (Bullit), Urban Arrow Cargo, Tern, Achielle, Canyon, Cowboy, Takashi, Dahon, Velo de Ville, Venturelli, Carla cargo,...
Tip: Keep an eye on our website. Starting in 2023, a new shopping portal will be coming.
Mobile service: how does it work?
Our mechanics visit you at work or at home for delivery, maintenance or repairs. During the maintenance you can continue to work in peace. Our mechanics ensure that your bike rides smoothly again.
Mobile service: How quickly do you arrive on site?
For an urgent repair we try to come by within 2 working days. If the repair is not urgent (the bike is still running), we will come by within 2 weeks.
Mobile: Does Joule work with its own mechanics?
Yes, our mobile teams travel around the country to repair your leased bike at your place of work. Joule not only has its own technical team but also a partner network of approved freelancers who come by for urgent repairs. The partner network meets the Joule quality standards and has the knowledge and spare parts to keep your bike in optimal condition.
Pick-up service: how does it work?
Pick-up services involve stopping by your local Lucien store and/or Canyon Experience store and requesting a quote for your favorite bike and accessories.
What is included in the service package?
Annual maintenance, comprehensive damage and theft insurance, a breakdown service subscription and a repair service.
What is included in damage and theft insurance?
With damage and theft insurance you are covered in case of damage due to vandalism, a fall, a collision, and (attempted) theft. If the insurance file is approved, only an insurance excess will be charged. Check whether you have an AG Insurance or AEDES package.
What is included in annual maintenance?
The annual maintenance of a bike will result in fewer problems, and therefore fewer repairs. Maintenance involves the performance of services with the goal of preventing wear and tear and repairs:
- lighting inspection and repair;
- greasing the chain;
- tire pressure check;
- retightening of all bolts;
- gear adjustment;
- check headstock play;
- software update;
- adjusting brakes and replacing brake pads;
- treat contact points.
What is included with roadside assistance?
If you have a breakdown on the road (even a flat tire) you can call for roadside assistance. This also applies in case of (attempted) theft or an accident . You benefit from assistance:
- anywhere in Belgium and up to 30 kilometers beyond the country's borders;
- up to three times a year;
- at least 1 kilometer from your home address.
What is included in the repair service?
For bikes resulting from contracts entered into as of April 1, 2022, a repair service is included (unless your employer opted for the repair voucher system). These are interventions exclusive to annual maintenance or an insurance case following damage or theft. For example, a flat tire or a loose fender.
- Mobile: you are entitled to 3 recovery interventions per year.
- Pick-Up: you are entitled to a credit of €100 per year.
How can I call Joule?
You can reach Joule at +3250892689. The line is available every working day from 09h00-18h00. The breakdown service is available 24/7. We will put you through via these shortcuts:
- General questions about bike leasing and purchasing.
- Joule operations: for information on repairs and maintenance.
- Breakdown assistance (have your policy number handy).
- Other questions or comments.
What happens if the employee leaves the company and ends the bike lease?
The agreements are established in the so called bicycle policy between your employer and employee. Usually there are 3 options:
- The employee can purchase the bicycle for its market value at that time.
- The employee may return the bicycle upon payment of an administrative fee.
- The employee can pass the bicycle to a colleague.
What happens if the lease ends after 36 months?
At the end of the lease period, Joule will pick up the bicycle. Optionally, the cyclist can purchase the bike at market price.