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Do you want to make an appointment for a repair?
Fill in the form below and we will contact you as soon as possible!
Your Name
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Your Email
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Your Phone Number
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Your JOULEID
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Which part needs an intervention?
Brakes
Tires
Wheels
Gears
Electronics
Drive
Parts
Accessories
Other
Which brake(s)?
Front brake (left)
Rear brake (right)
Both
I don't know
What is the issue with your brake(s)?
No brake pressure
Damaged brake pads
Damaged brake cable
Making sounds (squeaking, dragging)
Leakage
Fracture
Other
Which tire(s)?
Front Tire
Rear Tire
Both
I don't know
What is the issue with your tire(s)?
Flat tire
Tire leaks air
Making sounds (dragging)
Other
Which wheel(s)?
Front wheel
Rear wheel
Both
I don't know
What is the issue with your wheel(s)?
Wheel isn't straight
Loose/Broken spoke(s)
Making sounds (ticking, dragging)
Rim is cracked
Resistance
Other
Which part of the gears?
Hub
Derailleur
Other
What is the issue with your gears?
Pedalling does nothing
Pedalling is blocked
Shifting doesn't work
Making sounds (crackling, rattling)
Other
Which part of the electronics?
Display
Battery
Sensor
Other
What is the issue with your electronic display?
Moisture
Doesn't turn on or off
Damaged cable
Stolen
Other
What is the issue with your battery?
Doesn't charge
Capacity loss
Loss of pedalling assist
Jammed
Other
What is the issue with your sensor?
Speed not showing/registered
Complete/Partial loss of pedalling assist
Code 503
Other
Which part of the drive?
Belt/Chain
Pedals
Other
What is the issue with your belt/chain?
Making sounds (crackling, squeaking, ticking, rattling)
Snapped belt/chain
Pedalling does nothing
Other
What is the issue with your pedals?
Broken/Fell off
Making sounds (crackling)
Crooked
Bent crank
Other
Which part?
Front fender
Rear fender
Kickstand
Handlebars
Saddle
Luggage rack
Other
What is the issue with your front fender?
Torn/Broken
Other
What is the issue with your rear fender?
Torn/Broken
Other
What is the issue with your kickstand?
Broken
Loose
Other
What is the issue with your handlebars?
Loose/Stuck
Accessories (bell, grips, ...)
Other
What is the issue with your saddle?
Broken
Loose
Torn
Other
What is the issue with your luggage rack?
Broken
Making sounds
Other
Which accessory?
Lock
Helmet
Bags
Cargo
Other
What is the issue with your lock?
Lost the key
Broken key
Blocked
Other
What is the issue with your helmet?
Broken buckle
Other
What is the issue with your bags?
Torn
Other
What is the issue with your cargo?
Rain cover
Adapters
Other
When are you available for an intervention?
Desired intervention address
Extra address information
City
Additional information
Photo(s)
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